FAQ

Shipping & Delivery

When is my order shipped?

Non engraved orders will be dispatched the next working day (Monday to Friday).

Engraved orders require up to 10 working days to engrave. We will dispatch them as soon as the engraving is complete.

What delivery options are there?

We send all UK orders with Royal Mail 1st Class Signed For - this costs £3.99

We don't currently ship to countries outside of the UK unfortunately

Where is my order?

When we dispatch your order, we will send you an email confirmation with the tracking number.

Returns

What's your returns policy?

We offer free returns within 30 days. Please make sure the original packaging is intact and there are no scratches or signs of wear on the jewellery. Unfortunately engraved pieces are not eligible for return or exchange.

How do I return my jewellery?

Email us at contact@jeweleditions - we will then send you a shipping label for returning the jewellery.

Are returns free?

Yes they are - we will send you a free shipping label to use to return the product in the UK.

When will I receive my refund?

After we've received your order back to us, we will process your refund in 5-10 business days. We’ll be in touch via email with an update on your refund once it has been processed.

Contact

How do I get in contact with you?

Email us at contact@jeweleditions.com - we will reply within 1 business day.